Keep team communication where the work happens.
Manage your print shop's internal communication directly inside PrintBlocks.
Message team members, mention orders and production jobs, and open them directly from the conversation. Everyone immediately understands what the message is about, without copying order numbers or searching for context in WhatsApp groups.
Chat from anywhere in PrintBlocks
Open the chat from any screen and continue the conversation while you work.
Messages arrive in real time, and unread counts make it easy for every employee to see when something needs their attention.
Connect the conversation to the right order
Mention an order or production job in a message and turn it into a link that the recipient can open immediately.
Instead of asking about order 3418 and expecting someone to search for it, send them straight to the relevant order or job.
Give every message its context
When sales asks production about a completion date, or packing reports a missing item, the recipient can immediately see which job the message refers to.
Its details, files, status and notes are only one click away from the conversation.
Separate conversation from the permanent record
Chat is designed for quick person-to-person communication. Internal comments stay directly on the order or production job and form part of its permanent record.
Your team can communicate freely while keeping important decisions and information attached to the work.
Mention the person who needs to act
In an order's own comments you can mention a team member when you need a response or an action. They are notified, and the notification takes them to the order that needs them.
Include partners when needed
Partners and resellers can send messages from their portal to the team members you choose.
They can reference only their own orders, while internal conversations and other customer information remain protected.
Keep information from getting lost across channels
Questions about production, approvals, shortages, collections and deliveries do not need to be scattered across private chats and group conversations.
When communication stays close to the work, it is easier to understand what was decided, who is handling it and what is still waiting for an answer.
Questions shops ask
Does this replace WhatsApp?
Not necessarily. You can continue using WhatsApp for general communication and use PrintBlocks chat for conversations connected to orders, production jobs and print shop operations. Messaging your customers on WhatsApp is a separate thing the system connects to directly.
Can we message anyone in the shop?
Any active member of staff can message any other. Chat needs no permission of its own, because a shop where people have to be granted the right to ask each other a question is a slower shop.
Can we attach an order to a message?
Yes. Mention an order or production job in the conversation, and it becomes a direct link to the relevant information.
What is the difference between chat and an internal comment?
Chat is for quick, direct communication between people. An internal comment stays on the order or production job as part of its permanent record.
Do messages arrive in real time?
Yes. New messages appear in real time, and unread counts help employees see which conversations still require their attention.
Can we mention a team member inside an order?
Yes. Team members can be mentioned in an order's internal comments, which notifies them that it needs their attention.
Can partners use the chat?
Yes. Partners can send messages through their portal to the team members you select. Their access and order mentions are limited to their own orders, on both sides of the conversation.
Does internal chat cost extra?
No. Internal chat is part of the plan, like everything else in the system.
Keep every conversation close to the work.
Fast team communication, with a direct link to every order and production job.